The air carrier is strongly committed to providing exceptional flexibility to travelers, offering the opportunity to change their name in accordance with airline guidelines. This customer-centric focus aims to resolve any possible errors during flight reservations promptly and efficiently.
Case of marriage or divorce
Customers of the Mexican airline can request flight adjustments in the event of marriage or divorce. A prerequisite for this request is the presentation of a legal document supporting the situation. This measure aims to accommodate changes in the family sphere while ensuring the validity of requests.
Correction of the Name
Correction of names on tickets is permitted as long as it is limited to a change of two characters or less. This flexibility is intended to correct minor typographical errors while preserving the integrity of personal information.
Adding/Removing Letters
Passengers have the option to add or remove a single letter from their name on the ticket. An option that provides additional flexibility to correct minor errors while maintaining data accuracy.
Civility changes
It is essential to emphasize that Aeromexico does not allow civility changes on tickets (Sir, Madam). This restriction is intended to avoid confusion related to passenger identification and to maintain clarity of data in the reservation system.
Transfer a plane ticket to another passenger
Aeromexico has a strict policy prohibiting airline ticket transfers.
Passengers are warned that any attempt to transfer their ticket is strictly prohibited. Failure to comply with this policy may result in sanctions ranging from flight cancellation to denial of boarding.
Apply edits or changes online
Aeromexico stands out by offering an easy process for passengers, authorizing minor name corrections directly online. A smart option that gives travelers the ability to correct minor typographical errors without being tied down by complex paperwork.
Aeromexico’s policy has been developed to expressly permit online name changes (Go to Manage my Booking), as long as they are limited to two characters or less. This flexibility has been introduced with the aim of simplifying the correction process, providing passengers with an immediate and convenient solution to correct minor errors on their tickets.
Passengers can easily make these corrections by accessing their online account on the official Aeromexico website. A user-friendly interface guides users through the process, ensuring a smooth and efficient user experience.
Once you have successfully made the name corrections, a confirmation email will be automatically generated. This electronic notification is designed to ensure that changes have been recorded correctly in the reservation system.
Use other line methods
For more complex situations, such as a complete name change, passengers are required to initiate the procedure offline. This can be achieved by:
– Going to the ticket office at the Airport
If you are faced with substantial changes requiring direct intervention, the AM ticket office is ready to assist you. On-site staff will guide you through the process, ensuring that all necessary formalities are correctly completed.
– By contacting Aeromexico customer service by telephone
A practical alternative is to contact the airline’s customer support at the dedicated number: 1-866-939-0429. Knowledgeable representatives will provide you with personalized assistance, addressing your specific needs and guiding you through the required steps until you obtain a new reservation with a correct first and last name.
Fees for name changes
Minor corrections, such as adjustments of two characters or less, are usually free. AM recognizes the need for flexibility in these cases and offers this service at no additional cost to passengers.
On the other hand, for more substantial modifications, such as a complete name change, fees will be applied, ranging between $30 and $50, depending on the case.