If you need to cancel a flight with Aeromexico, you may be wondering how to go about requesting a refund. The procedure largely depends on the type of ticket you purchased.
Refund without penalty
Aeromexico has a policy in place that allows passengers to receive a full refund free of charge if they cancel their flight within the first 24 hours of booking.
If you miss this deadline, you may not be able to receive a full refund.
The first thing to do is determine if your ticket includes a Flex option or if it is already refundable. If your ticket falls into one of these categories, you are eligible for a refund. However, if your ticket does not have these options, it may not be refundable and you may need to consider other solutions, such as rescheduling the flight or using the credit for a future trip.
As for reimbursement penalties
For certain fares such as the Basic package, the passenger may be required to pay additional fees (up to $300) in order to receive their reimbursement.
If your ticket is eligible for a refund, here is what to do:
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Gather all booking data
Before contacting Aeromexico, make sure you have all your flight information, such as booking reference number, flight number and travel dates. Having this information on hand will help speed up the reimbursement process.
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Contact Aeromexico directly
When contacting an airline agent, clearly explain your situation and request a refund for your canceled flight.
The agent will tell you what to do to obtain your refund. They may ask you to fill out a form or provide additional documents.
Two options are available to you:
– Contact customer service by telephone at: (55) 5133 4000 (Others Contact)
– Write a message on WhatsApp: +52 55 5133 4000
Request for refund of flight booked with miles (Award Ticket)
Aeromexico’s policy regarding changes to or cancellation of award tickets booked with miles is clear and concise. You have the flexibility to modify or cancel your reservation up to 72 hours before the scheduled departure time. This generous time frame gives you ample room to evaluate your travel plans and make any necessary adjustments.
However, it is crucial to note that beyond this period, the risk of losing your unused miles must be considered.
Canceling a Skymiles award ticket?
Aeromexico is part of the SkyTeam alliance, which allows passengers to book flights using Skymiles points. This loyalty program offers many benefits to frequent travelers, including the ability to accumulate points that can be redeemed for flights and other travel-related expenses.
One of the biggest benefits of booking a flight with Skymiles points is the flexibility it offers in the event of cancellation. Aeromexico does not charge cancellation fees for tickets booked with Skymiles miles
Flight canceled by Aeromexico? The rules then change
Don’t worry, because in the event of cancellation by the airline, you are entitled to a full refund. Whether you have booked a base fare or a more expensive ticket, Aeromexico is required to reimburse you for any inconvenience caused, and this must include your booking fees, airport taxes, and free transportation to your departure city.
– A travel voucher instead of money
In addition to the cash refund, travelers have the option of converting their plane ticket into a travel voucher. This credit can be used later to make new reservations with the airline. This option is particularly attractive for those who intend to travel as soon as possible and wish to reuse the funds from their canceled flight for a future trip. It offers appreciable flexibility and eliminates the potential hassles associated with the traditional reimbursement procedure.
Request a refund from Aeromexico: You must cancel your reservation
Fortunately, there are three convenient ways to do this: online on the My Trip portal, by phone or at the airport. Read more.
How soon will I receive my refund?
The Mexican airline has implemented specific guidelines for ticket refunds, depending on the payment method used for the reservation:
– If you made the reservation with a credit card, the ticket refund process usually takes around seven business days. This means that within a week (7 days), you can expect your money to be credited to your credit card account. It is important to keep in mind that this time frame is an estimate and may vary depending on external factors such as bank processing times or public holidays.
– For reservations made with other payment methods, such as cash or bank transfer, the process may take a little longer. In this case, Aeromexico says that refunds are generally issued within 20 business days of submitting your request.
Other rights: A canceled flight may give rise to compensation
Whether it’s adverse weather conditions, technical issues or other unforeseen circumstances, canceling the flight before departure can seriously jeopardize your travel plans. However, if you have made a reservation with Aeromexico, you have the possibility of benefiting from compensation (between 250 and 750 USD depending on the distance of your route) to alleviate the inconvenience caused by this situation. Read More.