At Aeromexico, accessibility is at the heart of its commitment to all travelers. It offers a full range of special assistance, designed to meet the unique needs of passengers with reduced mobility.
Diversity of forms of assistance
At Aeromexico, they recognize the diversity of needs. This is why its staff offers special assistance to travelers who are blind or visually impaired, people who are deaf or hard of hearing, as well as those with impaired vision, hearing or speech.
Aeromexico special assistance service: Accessible and inclusive travel for all
At Aeromexico, accessibility is at the heart of its commitment to all travelers. It offers a full range of special assistance, designed to meet the unique needs of passengers with reduced mobility.
– Wheelchair assistance
The national carrier provides its customers with a convenient wheelchair transport service, ensuring a smooth transition through the airport to the aircraft cabin. Its objective is to guarantee your comfort and safety throughout your plane journey.
Its dedicated team provides comprehensive assistance, guiding you from the airport to the boarding gate. This includes support for going up and down stairs to the cabin, as well as personalized assistance to your seat on board.
Diversity of forms of assistance
At Aeromexico, they recognize the diversity of needs. This is why its staff offers special assistance to blind or visually impaired travelers, deaf or hard of hearing people, as well as people with pulmonary disorders, needing to travel with an oxygen concentrator in the cabin, etc.
How to make a request for assistance?
Make your trip easier by easily requesting special assistance when booking online. You have the option to submit your request via the “My booking” section after your ticket is issued, for maximum flexibility.
Or, you can send your request to AM by filling out this form.
Request for special service allocation by email: Formulate and send your request to amssrwebcc@aeromexico.com
The call center is also available to meet your needs. Call 1-800-237-6639.
If you wish to send your request by fax, you can do so via the following number: (0155) 1164 – 8510
If you require special assistance requiring special planning from Aeroemxico staff, it is therefore best to contact them via the dedicated telephone line: 01 (55) 5133-4050 (reachable Monday to Friday, 9:30 a.m. at 7:30 p.m.).
Knowing that you can communicate your request (for the transport of passengers with special needs) 20 days before the flight, you should know that the deadline for submitting your request is 72 hours before departure.
Flight check-in
For passengers with reduced mobility, check-in must only be carried out at the airport. It is recommended to arrive at least one hour before the check-in deadline. This additional precaution ensures that specific needs are adequately addressed and ensures a smooth boarding process.