At Aeromexico, they understand the importance of simplifying travel for all passengers, especially those who require a wheelchair. This is why the air carrier offers a service dedicated to passengers with special needs upon their arrival at the airport, allowing them to move around with ease and carry out their procedures with peace of mind.
Immediate comfort on arrival
As soon as you set foot on the airport floor, a free wheelchair service is at your disposal. Whether it is to take you to your boarding gate, facilitate security formalities, or simply ensure your comfortable movement through the airport, its team is there to support you.
Easy circulation inside the cabin
To ensure continued comfort, the airline offers wheelchairs inside the aircraft (on certain models). Enjoy this facility for the duration of your flight, ensuring a smooth journey on board.
Selective availability on certain devices
Please note that the in-cabin wheelchair service is exclusively available on Embraer 190 and Boeing 737/777 aircraft. If your flight is operated by another type of aircraft, it is therefore recommended to bring your own device.
How to benefit from this Service?
To benefit from this, simply inform the AM team when booking (or 48 hours before the flight).
If the passenger is able to board a plane and sit in their seat without the aid of their wheelchair, they are encouraged to check it in the hold, thus facilitating their journey on board.
The following form must be provided to the agent, completed and signed by the passenger.
Free check-in of medical devices
The good news is that Aeromexico does not charge fees for transporting these types of devices in the hold such as wheelchairs, walkers, canes, crutches, etc. This is part of its commitment to the inclusion and comfort of all its passengers, regardless of their particular needs.
An additional benefit for travelers is that the weight of these devices, including wheelchairs, is not included in the allowed baggage allowance. So, passengers can transport them without worrying about additional costs or weight limitations.
Easy check-in procedure
This operation is simple and is done in collaboration with your team during regular check-in. Passengers are encouraged to inform staff of their intention to check in a wheelchair, and its dedicated team will ensure the medical device is handled in a safe and professional manner.
Traveling with an electric wheelchair
To ensure safety and compliance with transport standards, wheelchairs equipped with batteries, including lead-acid and lithium-ion batteries, must be checked in the hold.
For safer handling and better transport security, Aeromexico recommends removing the battery from the device. Although not mandatory, this optional approach can help facilitate the registration process and minimize potential risks associated with transporting batteries including short circuits.
If removal of the battery is not possible, it is imperative to disconnect and insulate the wires to reduce any risk of accidental connections during transport.
For passengers planning to travel with their electric wheelchair, they must therefore leave them at the boarding gate and use the device provided by the airline staff.
Optimal comfort guaranteed on board
Seats in Aeromexico cabins have movable armrests. This innovative feature allows passengers to move easily to and from their seats, simplifying transitions and allowing them to fully enjoy the flight without hindrance.