Without a doubt, it is imperative to familiarize yourself with the rights you have as a passenger when a significant disruption occurs before or during your trip with Aeromexico.
The Mexican airline is subject to compensation legislation for air carriers operating in North America. These provisions require air carriers to respect the fundamental rights of passengers, covering crucial aspects such as accommodation, meals, and indemnisation in the event of a significant delay or flight cancellation.
What rights do Aeromexico passengers have while at the airport?
Aeromexico, like other major airlines, is subject to regulations that protect passengers’ rights. In the event of a flight delay or cancellation, passengers may be entitled to compensation, in addition to refunds flight or other travel arrangements provided by the airline.
Initially, travelers have the option to request assistance through emails and phone calls by visiting the check-in counter.
The different types of rights that passengers have access to after the disruption of their flight (delay/cancellation)
At first, travelers can request support, emails and phone calls. To do this, they must go to the airline check-in counter or in the waiting room.
– Request a discount coupon
The passenger (victim) must complete all fields of the form contained on its airline’s website with truthful information. In the option entitled request for compensation. The compensation request must be submitted within thirty calendar days following the date of the flight concerned.
– Deadline for payment of indemnisation
Subsequently, within ten days of the request for compensation, an Aeromexico customer service agent will contact the passenger, either by telephone or email, to send them their coupon in the event that the delay is definitively attributable to the company. Aerial. These coupons will be valid for approximately one month and can be redeemed exclusively through the call center at the following telephone number: 55.51.33.40.00.
Amount of compensation granted to passengers delayed at the airport by Aeromexico
– For delays greater than 1 hour and less than 2 hours for which the airline must respond, passengers will have the right to claim compensation by means of a coupon corresponding to 5% of the price paid when booking the ticket plane.
– For delays greater than 2 hours and less than 4 hours, passengers can benefit from a coupon corresponding to 7.5% of the price of their plane tickets.
– For delays exceeding 4 hours, passengers can choose one of the following options:
- Reimbursement of the amount of the ticket or the proportion which corresponds to the uncompleted part of the journey, and compensation of 25% of the flight price.
- Transportation to the first available flight after cancellation of the connection in addition to access to means of communication and food depending on waiting time, and accommodation and ground transportation to and from the airport (if necessary).
- Transportation on a later date that suits the passenger to the destination of the canceled flight, subject to availability, and compensation of 25% of the price of the ticket or the unused part of the plane ticket.
– Discount coupons will be subject to the following conditions:
- They can only be used for a subsequent flight on the same route (same origin and final destination contracted);
- They only apply to payment of the airline’s available fare
- They are neither transferable nor exchangeable for money.
Food and accommodation
It will only apply in the case of a delay of more than 4 hours, when the passenger concerned chooses as compensation protection on the first available flight and which is applicable depending on the waiting time.
In this case, accommodation at the hotel closest to the airport will also be provided to passengers stranded at the airport
Additional Policies
In the event of a delay, public telephone cards will be issued to access telephone calls. In the event that these cards are not available, the airline will make a landline or mobile line available to the passenger who requests it.