Have you ever booked a flight with Aeromexico and regretted your decision? Perhaps something unexpected happened or you simply changed your mind.
The 24-hour rule covers passengers
The Mexican airline’s policy is to refund the plane ticket free of charge if you cancel your flight within 24 hours of booking it.
This customer-friendly policy comes as a big relief to travelers who sometimes find themselves in situations where they have to cancel their trips shortly after making a reservation.
How to take advantage of this generous offer? It is very simple. Simply cancel your reservation within 24 hours of booking your flight. Whether you booked online, through a travel agent or by phone, if you cancel within the allotted time, you will receive a full refund of your plane ticket.
This policy applies to domestic and international flights and is valid for all fare types, including economy class.
However, it should be noted that this policy only applies to flights booked directly with Aeromexico. If you booked through a third-party website or travel agent, you will need to contact them to find a suitable solution.
Aeromexico offers several fare options for its flights, including Basic, Classic, AM Plus, Premier, Premier Light and Premier One. Unfortunately, regardless of the fare option chosen, none allows passengers to be reimbursed if they decide to cancel their flight.
What are the cancellation fees applied?
They can go up to $300 if your ticket is not flexible (does not allow any change of date)
Book a flexible ticket
So, if you have doubts about your plans, or you fear that your plans will change at the last minute, you will be delighted to discover the FLEX flight booking option offered by Aeroemxico.
The Flex option is a fantastic feature that provides peace of mind for travelers who are unsure whether they can take a particular flight or who are anticipating possible changes to their plans. With this option, you have the freedom to cancel your reservation without additional costs.
The flex option comes with an additional cost of $200.
– How to benefit from it?
Simply add it to your reservation. This is a simple and straightforward procedure that can save you from unnecessary stress and subsequent financial burden.
By choosing this option, you are protected against unforeseen events and sudden changes that could force you to change your travel plans. Whether it’s a sudden illness, an important commitment or any other reason that requires you to cancel your flight, all you have to do is cancel your reservation and request a refund.
Canceling your flight with Aeromexico: Online and offline options
If you need to cancel your reservation for a flight with Aeromexico, it is important to know your options and what steps to take.
– Online cancellation
This is generally the most practical and effective method. You only need to:
– Go to Aeromexico.com
– Go to the “My Trips” section.
– Locate the flight reservation you wish to cancel.
– Click “Cancel”
– Follow the instructions and provide the information/contact details requested to complete the cancellation procedure.
– Please remember that cancellation fees and refund policies may vary depending on fare type and ticket conditions.
– At airport counters
If you prefer to obtain assistance in person or if you need to cancel your plane ticket close to your departure date, you can visit one of your carrier’s counters at the departure airport. Here’s what you need to do:
– Have your flight details, identity documents and your reservation reference number ready.
– Explain to the staff that you wish to forgo your trip who will then guide you through the procedure and provide you with all necessary information regarding fees or refunds.
– From the travel agency issuing your ticket:
If you booked your flight through a travel agent, you may need to contact them to cancel your flight.
- Change flight route
If you’ve booked a flight with Aeromexico but need to change your itinerary for any reason, don’t worry! Mexico Airline understands that plans may change and has a flexible policy in place to respond to such situations.
- Check the admissibility of modifications
Make sure your ticket can be changed. Some tickets, such as basic economy or non-refundable tickets, may be more restrictive than others. If you have a flexible or refundable ticket, you will have more options to change your itinerary without having to pay additional fees.
- Pay the price difference (if applicable)
If the new ticket is more expensive than the original ticket, you will have to pay the price difference.